Cancellation Policy

Plans change — I understand. This policy explains what happens if you need to cancel or change a booking. It does not override your statutory consumer rights (see below).

Standard bookings

• More than 7 days before the booking: no cancellation charge, and any payments are refunded.
• 48 hours to 7 days before the booking: up to 50% of the affected booking may be charged, where this reasonably reflects the loss caused by the cancellation.
• Less than 48 hours, no-show, or no access provided: up to 100% of the affected booking may be charged, where this reasonably reflects the loss caused — taking into account any costs saved and whether the time can be rebooked.

Christmas, New Year, Easter & bank holidays

These are my busiest times and I often turn other clients away. For bookings covering Christmas, New Year, Easter, bank holidays or other peak periods agreed at the time of booking, a longer notice period may apply: [ADD PEAK NOTICE PERIOD, e.g. 14 days]. Any charge will still reflect the loss actually caused.

Early returns

If you come home early, visits within the next 48 hours may still be charged where they can't be rebooked. Visits beyond that will not be charged and any payment will be refunded.

Changes to existing bookings

I'll always try to accommodate changes to dates or times. Changes depend on availability, and a reduction in the booking made at short notice is treated as a partial cancellation under the terms above.

Genuine emergencies

If you have to cancel because of a genuine emergency, such as serious illness or bereavement, please tell me as soon as you can. Charges may be reduced or waived at my discretion.

Cancellation by Purrfect Sitter

In the rare event that I have to cancel and can't provide the agreed service, you'll be told as soon as possible and payment for any services not provided will be refunded in full.

Your statutory cancellation rights

If you book online, by phone, by message or away from my business premises, the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 usually give you the right to cancel within 14 days of the booking being confirmed, without giving a reason.

If you ask for care to start within those 14 days and then cancel, you may have to pay for services already provided up to the point you told me you were cancelling. Where the legal requirements are met, your right to cancel ends once the service has been fully performed.

To cancel, simply message me on WhatsApp (+44 7521 912419) or email happy60sharon@gmail.com. Refunds are made within 14 days using the original payment method where possible.