Terms & Conditions

These terms explain how Purrfect Sitter's pet sitting, home visit and dog walking services work. Please read them alongside the Cancellation Policy and Privacy Policy.

Bookings

All services are subject to availability. Sending an enquiry through the website, by WhatsApp or by email does not mean a booking is confirmed. A booking is only confirmed once I have agreed the dates and services with you in writing (by message or email) and any payment or deposit required below has been received.

Meet & Greet

Before caring for a new client's pet, I may arrange an introductory meeting so I can get to know you, your pet, their routine and your home.

Your responsibilities

Please give me accurate, up-to-date information about your pet's health, behaviour, medication, allergies, any aggression or bite history, escape tendencies and anything else that could affect the safety of your pet, me, the public or other animals.

Veterinary emergencies

You must provide your vet's details and an emergency contact. If urgent veterinary treatment is reasonably needed and I can't reach you, I may seek appropriate treatment in your pet's best interests.

Vet bills remain your responsibility unless they result from Purrfect Sitter's negligence or breach of contract.

Medication

All medication must be disclosed, with clear instructions. I may decline care where medical needs are beyond what I can safely provide.

Dog walking

• Dogs are normally walked on a lead unless otherwise specifically agreed and appropriate.
• Please tell me about any reactivity, aggression, livestock issues, poor recall or other relevant behaviour.
• Walks may be shortened, moved or adapted in extreme heat, ice, storms or other conditions that could affect your dog's welfare or safety.
• Your dog's welfare always comes first.

Home access & keys

Keys and access information are stored securely and are never labelled with your full address. You are responsible for providing working keys or codes and reliable access. If I can't get in because incorrect information or keys were supplied, the booked visit may still be charged.

Home security

Please tell me about any alarms, cameras, unusual locks or other security arrangements, and whether cleaners, family, contractors, neighbours or anyone else will be visiting your property during the booking.

Pet supplies

Please leave enough food, litter, medication and other supplies for the whole booking. Essential replacements I need to buy during a booking may be charged back to you.

Safety

If an animal unexpectedly presents a serious safety risk, I may change or stop the service.

Weather & circumstances outside my control

Services may be reasonably adapted because of dangerous weather, travel disruption, emergencies or other circumstances genuinely outside my reasonable control. I'll always let you know as soon as possible.

Fees & payment

• Payment terms: [ADD PAYMENT TERMS]
• Deposit/booking fee: [ADD IF APPLICABLE]

Insurance

Purrfect Sitter maintains appropriate insurance for the pet-care services offered.

• Insurance details: [ADD DETAILS]

Liability

Services will be provided with reasonable care and skill. Nothing in these terms excludes or limits liability for death or personal injury caused by negligence, for fraud, or for anything else where doing so would be unlawful.

Complaints

If anything isn't right, please get in touch promptly so I can look into it and put things right.

Governing law

These terms are governed by the laws of England and Wales. They do not affect your statutory rights as a consumer.