Privacy Policy

This policy explains, in plain English, what information Purrfect Sitter collects, why, and how it is looked after. Purrfect Sitter is the "data controller" for your information.

• Business/Proprietor Name: Sharon Sykes (trading as Purrfect Sitter)
• Email: happy60sharon@gmail.com
• Telephone / WhatsApp: +44 7521 912419
• Business Address: Willow Crescent, Oakham, Rutland

Information I may collect

About you

• Your name, address, telephone number and email address
• Emergency contact details
• Booking details and payment records
• Property access instructions, and key or access information where required

About your pets

• Pet information, routines and feeding requirements
• Veterinary details and medication instructions
• Behavioural information

From the website

• Details you enter into the enquiry form
• Basic technical information and cookies, where applicable

How your information is used

• To reply to your enquiries
• To manage bookings and provide pet-care services
• To keep in touch with you about your pets
• To deal with emergencies
• To keep proper business records
• To run and improve the website

I rely on the following lawful bases: taking steps to enter into and perform a contract with you, legitimate interests in running the business, legal obligations (such as keeping financial records), protecting vital interests in an emergency, and your consent where it is asked for.

Your information is never sold

Your personal information will never be sold. It is only shared where reasonably necessary, for example with:

• A veterinary practice during an emergency
• Your nominated emergency contacts
• Insurers
• Payment processors
• Professional advisers, such as an accountant
• Technology providers that host the website, email and records

Photos and videos of your pets

I often take photos or short videos of your pets to send you updates while you're away. I will always ask your permission before any identifiable photos or videos are used publicly, for example on the website or social media.

Keeping information safe

Information is stored securely and only kept for as long as needed for the purposes above, or as required by law. Keys are stored securely and never labelled with your full address.

Your rights

Under UK GDPR and the Data Protection Act 2018 you have the right to:

• Ask for a copy of the information held about you
• Ask for inaccurate information to be corrected
• Ask for your information to be deleted or its use restricted
• Object to certain uses of your information
• Withdraw consent at any time, where consent is relied on
• Ask for your information to be transferred to another provider

To use any of these rights, just get in touch. If you're unhappy with how your information has been handled, you have the right to complain to the Information Commissioner's Office (ICO), though I'd appreciate the chance to put things right first.

Cookies

Essential cookies are needed for the website to work properly and securely. Optional cookies, such as analytics or marketing cookies, help understand how the site is used. Where the law requires it, your consent will be asked for before any non-essential cookies are set, and you can change your browser settings to block or delete cookies at any time.

Changes to this policy

This policy may be updated from time to time. The latest version will always be on this page.